REFUND POLICY

DO YOU OFFER REFUND? 

  • Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.
  • In the case of refund shipping and handling charges will not be refunded. 
  • The minimum period for processing refund is 7-10 working days.

    RETURNS: SALE & DISCOUNTED PRODUCTS

    Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

     There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product was tampered with.

    • Note: For further queries about exchanges and returns, please contact us at 0336-2555187 or email us at uplanet.pk@gmail.com

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